Terms of Service

Welcome to MeTransportation. These Terms of Service govern your use of our transportation services. By using our services, you agree to these terms.

Acceptance of Terms

By accessing and using MeTransportation services, you accept and agree to be bound by the terms and provision of this agreement.

Service Description

MeTransportation provides private and luxury transportation services in Cancun and the Riviera Maya, including airport transfers and hotel transportation.

Booking and Reservations

Booking Process

Reservations can be made through our website, phone, or email. All bookings require advance notice and are subject to availability.

Required Information

To complete your booking, we require the following information:

• Passenger names and contact information
• Flight details (for airport transfers)
• Pickup and drop-off locations
• Number of passengers and luggage
• Preferred pickup time

Booking Confirmation

Once your booking is confirmed, you will receive a confirmation email with your reservation details and QR code.

Pricing and Payment

Pricing

All prices are quoted in USD and include taxes. Prices may vary based on distance, vehicle type, and number of passengers.

Payment Methods

We accept credit cards, debit cards, and PayPal. Payment is processed securely through our payment partners.

Deposit and Payment

A deposit may be required to confirm your booking. Full payment is due before the service date.

Cancellations and Modifications

Cancellation Policy

Cancellations are subject to the following policy:

• 48+ hours before service: Full refund
• 24-48 hours before service: 50% refund
• Less than 24 hours: No refund

Refund Process

Refunds will be processed within 5-10 business days to the original payment method.

Modifications

To modify your reservation, check reservation page please visit our check reservation page

Service Conditions

Arrival and Pickup

Please be ready 15 minutes before your scheduled pickup time. For airport arrivals, we monitor flight delays and adjust pickup times accordingly.

Luggage

Each passenger is allowed one standard suitcase and one carry-on item. Additional luggage may incur extra charges.

Passenger Conduct

We expect all passengers to behave respectfully. Any disruptive behavior may result in service termination without refund.

Liability

MeTransportation is not liable for delays due to traffic, weather, or other circumstances beyond our control. We are not responsible for lost or damaged luggage.

Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, strikes, or government actions.

Intellectual Property

All content on our website and materials are the property of MeTransportation and are protected by copyright laws.

Governing Law

These terms are governed by the laws of Mexico. Any disputes will be resolved in the courts of Cancun, Mexico.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Contact Information

If you have any questions about these terms, please contact us: